Last updated January 29, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund, store credit, or an exchange. There are some exceptions, so please see below for more information on our return policy.
All returns must be postmarked within 14 days of the purchase date and RMA# (see below) obtained from our customer service. All returned items must be in new and unused condition, with all original packaging, tags and labels attached, inspection upon return under acceptance. Some products such as air-filters or silicone products may not be returnable please check with our customer service team. Please note that due to the high shipping costs, international returns are not accepted except for damaged items under replacement.
To return an item, please email customer service to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
Vortex Returns, RMA# XXXX
1823 Maryland Ave. #46988
Niagara Falls, NY 14305
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. A 20% restocking fee is applied to each accepted return under the RMA# issued.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. Any defective items will be replaced and re-shipped to you at no extra cost.
If you have any questions concerning our return policy, please contact us.